Asteria Aerospace | Associate Engineer 1 – Customer Support [Liasoning]

 Company Name: Asteria

Job Role: Associate Engineer 1

Qualification: B.E/B.Tech

Experience: 1 -2 years

Salary: As per company norms

Job Location: Gurgaon

 

Detailed Eligibility:

Junior Customer Support Engineer - Liaison

We are seeking an Engineer Graduate or equivalent with exceptional communication skills to join our team as a Junior Customer Support Engineer - Liaison. The ideal candidate will possess the following skills and traits:

·        Clear and effective communication skills, both verbally and in writing, to convey information, instructions, and solutions concisely and amiably.

·        Profound understanding of our company's products and services to adeptly answer customer queries and offer guidance on product features and advantages.

·        Attentive listening skills to understand customers' concerns and provide accurate and relevant responses.

·        Ability to adapt to changing situations, policies, and customer needs with flexibility and openness to new challenges.

·        Efficient time management and task prioritization abilities to handle a high volume of customer inquiries promptly.

·        Skill in multitasking, managing various tasks simultaneously such as handling phone calls, emails, and chat inquiries without compromising service quality.

·        Proficiency in conflict resolution to de-escalate conflicts and find amicable resolutions for customer complaints and disputes.

·        Commitment to professionalism, including punctuality, adherence to company policies, and maintaining customer confidentiality.

·        Positive and enthusiastic attitude to enhance customer experiences and create pleasant interactions.

 

Responsibilities:

Customer Interaction:

·        Welcome and assist customers, clients, and visitors courteously and professionally.

·        Provide accurate and timely information regarding products, services, and company policies.

·        Resolve customer inquiries, complaints, and issues promptly and effectively.

·        Maintain a deep understanding of our products and services to better assist customers.

·        Document and track customer interactions and feedback for continuous improvement.

 

Problem Solving:

·        Analyze and evaluate customer problems, providing effective solutions or escalating to the appropriate department when necessary.

·        Maintain a deep understanding of our products and services to troubleshoot customer issues and queries.

·        Document customer interactions, issues, and resolutions in the company's service portal system.

 

Product Knowledge:

·        Stay updated with product updates, features, and industry trends.

·        Educate customers on product features and benefits.

·        Provide guidance and support for customers to make informed decisions.

 

Quality Assurance:

·        Ensure that customer service inquiries are handled promptly, accurately, and professionally.

·        Monitor and review customer interactions to identify areas for improvement.

·        Collaborate with the team to continuously enhance service quality and efficiency.

 

Top of Form

 

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